The Bigger the Company, the Better the Service.
For IT services, “bigger size” does not necessarily mean “better service.” Organizations evaluating IT service providers for the first time are often in one of two situations. First, they have delegated IT work to an employee despite IT not being his/her main job function, or second, they have been using a single contractor for ad-hoc support on an hourly basis. Inevitably, these companies will realize their current setup is insufficient when an urgent need arises, at which point they start looking for an MSP.
No matter the provider’s size, if the MSP is overloaded, you won’t receive a rapid response.
What makes ICE Consulting different than other MSPs is that we have our support team divided into sub-teams of specialists, and each team is dedicated to a maximum number of clients. Long before we reach our maximum support capacity, we begin the process of building added sub-teams to increase capacity and prevent overloading. |