ICE is Different

We’re proactive, transparent, and always accountable

We offer a compelling range of services and a level of expertise that few other IT services companies can match.

A Unique Preventative Maintenance Checklist

We believe that reactive IT management should be a thing of the past. To help solve that issue, we developed a proactive IT management tool that we think sets us apart. Our comprehensive Preventative Maintenance Checklist will ensure that you stay up and running, and protected — without having to worry about unexpected outages or failures. Our report verifies, reviews, and monitors areas such as:

»  All servers

»  Switches and Routers

» Firewall and VPN 

» Storage and backups

» Application/system updates

»  Virus protection

»  Patch management

»  Client consultations and much more.

Transparent IT Services

We believe that accountability is a critical part of the services we provide.  Our slogan is your ‘trusted IT partner,’ and we earn that trust by providing transparent IT services that include:

»  Our services are all logged and reported in detail

»  Complete monthly IT reporting

»  Weekly Preventative Maintenance Checklist

»  Complete IT infrastructure documentation

»  Fast response times

»  Regular IT meetings — either weekly, bi-weekly or more depending on your needs.

Director, IT Services

Review gating issues and present solutions and recommendations. Consult with clients on IT process and procedure and recommend IT best practices. Advise on overall IT operations from understanding clients business and processes to technology selection and implementation. Assess and advise on IT human resources.

Higher Level of Technical Expertise

We know IT inside and out – all of the latest trends and newest technologies that will help you achieve the best results for your business. Our areas of expertise include:

»  System and network design and implementation

»  Windows and Linux systems administration

»  Virtualization and storage Solution Provider

»  Network security

»  Secured Wireless solutions

»  Hosted Email services

»  Single-sign on and dual factor authentication

»  Design, implement and manage data centers

»  Hosting servers on different cloud platforms

»  Cloud backup services

»  Amazon Web Services (AWS)

»  Proactive complete IT Maintenance

»  Large-scale  IT projects

»  Database design and maintenance

»  Backup and storage

»  24 x 7 monitoring

»  Virus and spam protection

End-to-End Offering

Unlike other IT outsourcing services companies, we offer end-to-end services  — we can audit, design, configure, install and maintain your IT systems. This includes everything from all cabling to electrical services to HVAC and server-room design and installation. In addition, we provide consultation on selecting and implementing all infrastructure, and moving or migrating an entire data center or server room to a new location — we’ve even done this over a weekend for a client.

Track Record of Success

We’ve been in business for more than 20 years, and have successfully managed a broad range of engagements for 1,000+ clients in a range of industries. During that time, we have also gained extensive expertise working with small- to medium-sized businesses, biotech and life science firms, and on cloud and data center offerings.

“ICE designed our data center, configured and installed the system and network, and are now managing it for us — 800+ physical servers, 100+ network switches, and more than 3-petabytes of data.

— Senior Director IT, Telecommunication Company

“ICE has helped us design and implement a robust IT infrastructure as our company grew from 25 employees to 200+ employees and are currently maintaining the existing systems and network.”

— Senior Director Bioinformatics & IT, Biotech Company

“When our company was moving to a new building, ICE took care of the new office and server-room build-out and IT-related services. ICE did it all. They mapped server-room, power, HVAC, and cabling requirements. They selected, ordered, and installed data and voice lines. They configured and set up our entire IT hardware and software infrastructure—servers, firewall, switches, backup, storage, and everything else. They worked directly with all the vendors and updated us weekly. In fact, ICE even worked with the moving company to transfer over our existing IT hardware and helped us settle in. Thanks to ICE, the move went very smoothly. ICE is now maintaining our IT infrastructure.”

— Vice President Bioinformatics & IT, Biotech Company

“ICE designed our infrastructure when we were only a twenty-employee company. As our business has grown — we now employ over a hundred people — ICE has been able to grow and manage our IT infrastructure with no trouble.”

— Vice President, Finance & Operations, Biotech Company

Contact us for a free onsite consultation.