Integrity  •  Collaboration  •  Experience

ICE

MSP + MSSP

We offer a full range of IT and cybersecurity services with SIEM technology to our customers.

ICE Services

97% CSAT Score

Our client Customer Satisfaction Score (CSAT) is based on more than 5,000 reviews.

Testimonials

24x7x365

Live monitoring response, and support services—when and wherever you need it most.

The Benefits

SOC 2 Certified

Less than 5% of MSPs have the prestigious SOC 2 certification that helps ensure the security, confidentiality, and privacy of your company’s data.

Why it Matters

Global yet Local

We have offices in the U.S. and the Asia Pacific, yet 75% of our team resides in the U.S.

ICE Locations

25 Years

We have been providing Managed IT services since 1997.

About ICE

The One Source for Your IT and Security Needs

Discover
Discover more with biotech/life sciences

As a proud partner of the California Life Sciences (CLS) and Biocom we get you to scientific discovery even faster.

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Competitive
Make your enterprise more competitive

We can build and maintain your entire IT infrastructure so you can focus on growing your business, increasing revenue, reducing costs, and keeping customers happy.

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Protect
Protect your organization

Shift your Cybersecurity posture from reactive responses to a proactive model with cutting edge Securonix SIEM (Security Incident and Event Management) technology to give full visibility into your entire IT environment as well as vulnerability management before breaches occur.

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Scale
Scale for growth with cloud

The digital transformation to cloud is underway across all industries, and we can get you ready, and help strategize on migrating your IT infrastructure to the cloud — private, public, or hybrid.

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Our Approach?
We’re Changing the Game

Proactive

A proactive approach to our IT maintenance checklist helps you stay on track with your security, network, servers, storage, applications, notebooks, and more.

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Transparent

Full disclosure and documentation on everything—monthly and weekly Services & KPI reports, 24x7x365 IT monitoring, response, and support services.

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Consultative

Consult on IT compliance, process, procedures, security, and implement IT best practices.

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Experienced

Specialized team of engineering and support staff

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Biotech Company Enlists ICE Consulting’s Assistance in ISO 27001 Compliance

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Our Partners:

Vendor Agnostic.
Qualified. Certified.

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International Organization for Standardization (ISO)
ISO compliance is achieved when an organization meets the requirements outlined in a specific standard developed by the International Organization for Standardization (ISO). ISO has developed thousands of standards that cover all areas of business. These ISO frameworks are used by organizations to embed internationally standardized business practices.
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Health Insurance Portability and Accountability Act (HIPAA)
Compliance with the U.S. Health Insurance Portability and Accountability Act (HIPAA) requires companies that deal with protected health information (PHI) to have physical, network, and process security measures in place and follow them. HIPPA laws are a series of federal regulatory standards that outline the lawful use and disclosure of protected health information in the United States.
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Health Information Trust Alliance (HITRUST)​
The Health Information Trust Alliance (HITRUST) is a non-profit company that delivers data protection standards and certification programs to help organizations safeguard sensitive information, manage information risk, and reach their compliance goals. HITRUST stands out from other compliance frameworks because it harmonizes dozens of authoritative sources such as HIPAA, SOC 2, NIST, and ISO 27001. It is also the only standards development organization with a framework, assessment platform, and independent assurance program, which has helped drive widespread adoption.
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Clinical Laboratory Improvement Amendments (CLIA)
Clinical Laboratory Improvement Amendments (CLIA) of 1988 contains the Code of US Federal Regulations that govern any entity that returns patient test results for the purposes of caring for that patient. CLIA ensures that there is a standard of quality associated with test results across laboratory testing performed on specimens from humans such as blood, body fluid, and tissue, for the purposes of diagnosis, prevention, or treatment of disease or assessment of human health. This ensures the accuracy, reliability, and timeliness of laboratory test results regardless of where the test was performed.
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National Institute of Standards and Technology (NIST)​
NIST was created to improve U.S. innovation and competitiveness across industries “by advancing measurement science, standards, and technology in ways that enhance economic security and improve our quality of life.”
Today, NIST remains one of the nation’s oldest physical science laboratories with a focus on three core competencies:
1. Measurement science
2. Rigorous traceability
3. Development and use of standards
NIST’s technical contributions to the development of information security standards have saved private industries more than $1 billion and drive consumer and business confidence.
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General Data Protection Regulation (GDPR)
The goal of GDPR is to provide more stringent data privacy and security measures and more user-friendly disclosures and reporting on data protection practices. The regulations aim to allow individuals to control the use and storage of their own data, including any personally identifiable information.
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Sarbanes-Oxley Act (SOX)​
The Sarbanes-Oxley (SOX) Act of 2002 was passed by the United States Congress into law to cut down on corporations that took part in fraudulent financial reporting. The act was passed on July 30 and its main intention is to protect investors. It’s regularly referred to as the SOX Act of 2002, and it includes strict reforms to previous securities regulations. By mandating these reforms, lawbreakers were now subject to stricter and tougher penalties.
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Service Organization Control 2 (SOC 2)​
SOC 2 is coveted and hard to obtain information-security certification, and it demonstrates that an independent accounting and auditing firm has examined an organization’s non-financial reporting control objectives and activities. The auditing firm tests our controls over time to ensure that they are operating securely and effectively. Developed by the American Institute of CPAs (AICPA), SOC stands for Service and Organization Control. It defines criteria for managing customer data based on five “trust services principles” — security, availability, processing integrity, confidentiality, and privacy.
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