Designed for Fast-growing Enterprises—Startups and Mid-sized Firms

Floating Item

Like most growing businesses, you need to focus on your core business and often don’t have time or the technical expertise required to commit to managing your IT infrastructure and security needs. Also, it is very costly and may not make sense to develop your own IT department. ICE Consulting can help.

Since 1997, we’ve worked with more than 500 client firms in a wide variety of industries including technology, biotech and life sciences, financial services, education, nonprofit, legal, and manufacturing. We know how to build custom IT solutions from the ground up and how to manage your IT infrastructure efficiently and effectively.

    ICE is Your IT Department

    If you’re a mid-sized firm and need to focus on your core business, we can function as your internal IT department. Once fully embedded into your organization, we can provide complete end-to-end managed IT services:

    IT STRATEGIC SERVICES
    1. Provide IT Director services
    2. Design IT Infrastructure On-Premise and Cloud
    3. Implement Process & Procedures based on IT best practices
    4. Meet compliance requirements
    5. Handle office build-out, migration & expansions
    IT SUPPORT SERVICES
    1. Onsite technical services
    2. Helpdesk-live tech support 24x7x365 including holidays
    3. Proactive weekly Preventive Maintenance:
        • Network Security-Network Infrastructure
        • Systems Infrastructure
        • Endpoints (Desktops, Laptops & Mobile devices)
    4. NOC (Network Operation Center) 24x7x365 . Provide IT training to users
    IT TECHNICAL SERVICES
    1. Firewall, Switching & Routing
    2. Linux, Windows & Mac servers & systems
    3. Cybersecurity
    4. Design & implement Zero Trust Network
    5. Virtualization & Storage
    6. Backup & Disaster Recovery
    7. Wireless solutions
    8. Single sign on (SSO) & Multifactor Authentication
    9. Mobile Device Management (MDM)
    10. Cloud Services Management
    11. Onboarding & offboarding employees & contractors
    12. Printing & phone services
    IT ADMINISTRATIVE SERVICES
    1. Regular IT meeting
    2. Project Management
    3. Ticket Management
    4. Client Satisfaction Reporting
    5. Weekly & Monthly IT Reporting
    6. Key Performance Indicators (KPI) Reporting
    7. Hardware & Software procurement
    8. Asset Management
    9. Vendor Management
    10. Cabling services
    11. IT Room, Cooling, HVAC
    12. IT Documentation

    We Customize Pricing to Meet Your
    Business Needs and Budget

    We understand that every business has different needs and budget requirements. If you’re a startup, you may need to focus on research and product development and if you are a mid-sized firm, you may need to focus on customer acquisition and marketing. We don’t believe in one-size-fits-all solutions. We customize our IT services to meet and exceed your IT needs and requirements and your budget.

     

    We Assign Specialized Engineers to
    Every Client

     

    One of the many ways we are different from our competitors is our approach to assigning specialized engineers to every client team. We hire and train specialists in a particular field, not the generalists you may find with our competitors. We carve out time and assign primary and secondary engineers to our client teams from each of the following departments. These engineers will work with you to design, implement, and manage IT infrastructures in the best possible way.

    • Network Engineering Department
    • Security Engineering Department
    • Systems & Cloud Engineering Department
    • User Support Department
    • Helpdesk Department
    • NOC Department
    • SOC Department
    • Database Department
    • Client Success Manager

    In addition, we offer:

    Testimonial

    “ICE designed our infrastructure when we were only a 20-employee company. As our business has grown—we now employ over a hundred people—ICE has been able to grow and manage our IT infrastructure with no trouble.”

     

    – Vice President, Finance & Operations, Biotech Company
    Client Testimonials

    Innovative Biotech Company Hires ICE to
    Scale and Secure IT Infrastructure

    Read Case Study

    A Track Record of Success and Industry Recognition

    Top 10 Most Disruptive
    Cloud Solutions Providers
    CEOVIEWS MAGAZINE

    Top 10 Managed Security
    Service Provider
    INSIGHTS MAGAZINE

    Top 25 Life Sciences
    Technology Vendors
    CIO APPLICATIONS MAGAZINE

    SOC 2 Certified

    Less than 5% of MSPs have the prestigious SOC 2 Certification that helps ensure the security, confidentiality, and privacy of your company’s data.

    Why it Matters$

    24x7x365

    Live monitoring, response, and support services—when and wherever you need it most.

    Read More$

    97% Client Satisfaction Score

    Based on more than 5,000 client reviews.

    Client Testimonials$

    25 Years in Business

    We have been providing Managed It services since 1997.

    About ICE$
    International Organization for Standardization (ISO)
    ISO compliance is achieved when an organization meets the requirements outlined in a specific standard developed by the International Organization for Standardization (ISO). ISO has developed thousands of standards that cover all areas of business. These ISO frameworks are used by organizations to embed internationally standardized business practices.
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    Health Insurance Portability and Accountability Act (HIPAA)
    Compliance with the U.S. Health Insurance Portability and Accountability Act (HIPAA) requires companies that deal with protected health information (PHI) to have physical, network, and process security measures in place and follow them. HIPPA laws are a series of federal regulatory standards that outline the lawful use and disclosure of protected health information in the United States.
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    Health Information Trust Alliance (HITRUST)​
    The Health Information Trust Alliance (HITRUST) is a non-profit company that delivers data protection standards and certification programs to help organizations safeguard sensitive information, manage information risk, and reach their compliance goals. HITRUST stands out from other compliance frameworks because it harmonizes dozens of authoritative sources such as HIPAA, SOC 2, NIST, and ISO 27001. It is also the only standards development organization with a framework, assessment platform, and independent assurance program, which has helped drive widespread adoption.
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    Clinical Laboratory Improvement Amendments (CLIA)
    Clinical Laboratory Improvement Amendments (CLIA) of 1988 contains the Code of US Federal Regulations that govern any entity that returns patient test results for the purposes of caring for that patient. CLIA ensures that there is a standard of quality associated with test results across laboratory testing performed on specimens from humans such as blood, body fluid, and tissue, for the purposes of diagnosis, prevention, or treatment of disease or assessment of human health. This ensures the accuracy, reliability, and timeliness of laboratory test results regardless of where the test was performed.
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    National Institute of Standards and Technology (NIST)​
    NIST was created to improve U.S. innovation and competitiveness across industries “by advancing measurement science, standards, and technology in ways that enhance economic security and improve our quality of life.”
    Today, NIST remains one of the nation’s oldest physical science laboratories with a focus on three core competencies:
    1. Measurement science
    2. Rigorous traceability
    3. Development and use of standards
    NIST’s technical contributions to the development of information security standards have saved private industries more than $1 billion and drive consumer and business confidence.
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    General Data Protection Regulation (GDPR)
    The goal of GDPR is to provide more stringent data privacy and security measures and more user-friendly disclosures and reporting on data protection practices. The regulations aim to allow individuals to control the use and storage of their own data, including any personally identifiable information.
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    Sarbanes-Oxley Act (SOX)​
    The Sarbanes-Oxley (SOX) Act of 2002 was passed by the United States Congress into law to cut down on corporations that took part in fraudulent financial reporting. The act was passed on July 30 and its main intention is to protect investors. It’s regularly referred to as the SOX Act of 2002, and it includes strict reforms to previous securities regulations. By mandating these reforms, lawbreakers were now subject to stricter and tougher penalties.
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    Service Organization Control 2 (SOC 2)​
    SOC 2 is coveted and hard to obtain information-security certification, and it demonstrates that an independent accounting and auditing firm has examined an organization’s non-financial reporting control objectives and activities. The auditing firm tests our controls over time to ensure that they are operating securely and effectively. Developed by the American Institute of CPAs (AICPA), SOC stands for Service and Organization Control. It defines criteria for managing customer data based on five “trust services principles” — security, availability, processing integrity, confidentiality, and privacy.
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