Designed for Fast-growing Enterprises—Startups and Mid-sized Firms

Like most growing businesses, you need to focus on your core business and often don’t have time or the technical expertise required to commit to managing your IT infrastructure and security needs. Also, it is very costly and may not make sense to develop your own IT department. ICE Consulting can help.

Since 1997, we’ve worked with more than 500 client firms in a wide variety of industries including technology, biotech and life sciences, financial services, education, nonprofit, legal, and manufacturing. We know how to build custom IT solutions from the ground up and how to manage your IT infrastructure efficiently and effectively.

ICE is Your IT Department

If you’re a mid-sized firm and need to focus on your core business, we can function as your internal IT department. Once fully embedded into your organization, we can provide complete end-to-end managed IT services:

IT STRATEGIC SERVICES

Provide IT Director services
Design IT Infrastructure On-Premise and Cloud
Implement Process & Procedures based on IT best practices
Meet compliance requirements
Handle office build-out, migration & expansions

IT SUPPORT SERVICES

Onsite technical services
Helpdesk-live tech support 24x7x365 including holidays
Proactive weekly Preventive Maintenance:
- - Network Security-Network Infrastructure
  - Systems Infrastructure
  - Endpoints (Desktops, Laptops & Mobile devices)
NOC (Network Operation Center) 24x7x365 . Provide IT training to users

IT TECHNICAL SERVICES

Firewall, Switching & Routing
Linux, Windows & Mac servers & systems
Cybersecurity
Design & implement Zero Trust Network
Virtualization & Storage
Backup & Disaster Recovery
Wireless solutions
Single sign on (SSO) & Multifactor Authentication
Mobile Device Management (MDM)
Cloud Services Management
Onboarding & offboarding employees & contractors
Printing & phone services

IT ADMINISTRATIVE SERVICES

Regular IT meeting
Project Management
Ticket Management
Client Satisfaction Reporting
Weekly & Monthly IT Reporting
Key Performance Indicators (KPI) Reporting
Hardware & Software procurement
Asset Management
Vendor Management
Cabling services
IT Room, Cooling, HVAC
IT Documentation

We Customize Pricing to Meet Your
Business Needs and Budget

We understand that every business has different needs and budget requirements. If you’re a startup, you may need to focus on research and product development and if you are a mid-sized firm, you may need to focus on customer acquisition and marketing. We don’t believe in one-size-fits-all solutions. We customize our IT services to meet and exceed your IT needs and requirements and your budget.

We Assign Specialized Engineers to
Every Client

One of the many ways we are different from our competitors is our approach to assigning specialized engineers to every client team. We hire and train specialists in a particular field, not the generalists you may find with our competitors. We carve out time and assign primary and secondary engineers to our client teams from each of the following departments. These engineers will work with you to design, implement, and manage IT infrastructures in the best possible way.

Network Engineering Department
Security Engineering Department
Systems & Cloud Engineering Department
User Support Department
Helpdesk Department
NOC Department
SOC Department
Database Department
Client Success Manager

In addition, we offer:

Testimonial

“ICE designed our infrastructure when we were only a 20-employee company. As our business has grown—we now employ over a hundred people—ICE has been able to grow and manage our IT infrastructure with no trouble.”