After every incident ticket, our clients are given the opportunity to rate our service. These ratings combine to make up a CSAT (Customer Satisfaction) Score, which is the standard key performance indicator in evaluating a company’s customer service and overall client satisfaction. A CSAT score of 80% is considered the gold standard. At ICE, we are proud to share we have a 97% CSAT Score with 5,000+ end-user reviews!
“ICE designed our infrastructure when we were only a 30-employee company. As our business has grown—we now employ over 500 people—ICE has been able to grow and manage our IT infrastructure with no trouble.”
— Vice President, Finance, 10X Genomics. Biotech company (1000+ employees) located in Pleasanton.
“As a growing biotech company, our company has been using ICE Consulting exclusively for the past four years and I am very happy with their solutions and support. ICE has helped us design and implement a robust IT infrastructure as our company grew from 20 employees to 200+ employees and are currently maintaining the existing systems. We trust ICE Consulting and they have always been very prompt in addressing our needs and requirements. Their staff of Windows, Linux, Network engineers, and DBAs are very helpful and knowledgeable with the products that they support. I would highly recommend ICE for providing quality services and to reduce the overall costs of supporting and maintaining your IT infrastructure.”
“When our company was moving to a new building, ICE took care of the new office server-room build-out and IT-related services. ICE did it all. They mapped server-room, power, HVAC, and cabling requirements. They selected, ordered, and installed data and voice lines. They configured and set up our entire IT hardware and software infrastructure—servers, firewall, switches, backup, storage, and everything else. They worked directly with all the vendors and updated us weekly. In fact, ICE even worked with the moving company to transfer over our existing IT hardware and helped us settle in. Thanks to ICE, the move went very smoothly. ICE is our managed IT service provider.”
— Vice President, Alector.
“We engaged with ICE when we were a 35–employee company. We grew rapidly and on an ad-hoc basis. Our IT provider was not very experienced or knowledgeable. After engaging ICE, they immediately performed the initial comprehensive IT audit and assessment, submitted a detailed report explaining the issues/challenges, and provided detailed solutions and recommendations. They were very patient with us and explained all the solutions in detail. Then they migrated us to a secure, reliable, and high-performance IT infrastructure with an emphasis on cloud services. Also, we had outgrown our current IT space, ICE worked with the General Contractor and helped us plan in moving to a new 120,000 sq. ft. office building, ICE took care of the new office server-room build-out and IT-related services. ICE did it all. They mapped server-room, power, HVAC, conference room setup, ISP, and cabling requirements. They selected, ordered, and installed data and voice lines. They configured and set up our entire IT hardware and software infrastructure—servers, firewall, switches, backup, storage, and everything else. They worked directly with all the vendors and updated us weekly. In fact, ICE even worked with the moving company to transfer over our existing IT hardware and helped us settle in. Thanks to ICE, the move went very smoothly. ICE is our managed IT service provider.”
— Vice President IT, Mid-size Biotech company (250+ employees) located in South San Francisco.
“We were a startup company with 10 employees, ICE designed our IT infrastructure and our new office space, helped us move to the new office, and deployed the entire cloud technology stack, ordered all hardware, software, cloud subscription. ICE has been managing our complete IT infrastructure including Big data andLab network since 2019. We are now an approximately 75-employee company. We are extremely happy and would highly recommend ICE Consulting.”
— CEO, Small Biotech company (75+ employees) located in Menlo Park.
“ICE designed one of our data centers, configured and installed 800+ Linux systems and 50+ network switches running over 3 Petabyte of data. ICE managed and monitored our data center for 3 years till we decommission the data center.”
— Senior Director IT, AT&T Big Data. Large Telecom company, located in Redwood City.
“We are a large media and internet company with offices in over 50 countries, and have outsourced onsite user support services to ICE Consulting at a few of our sites since 2018 and are very happy with the quality of services.”
— Manager IT Infrastructure Services. Large Media, and Internet Company (1000+ employees) located in Oakland.
“ICE Consulting is an experienced MSSP that offers a full range of security services to their customers. They have a highly skilled staff that understands the value of providing the best solutions to keep their customers protected 24×7. We see ICE Consulting as a strategic MSSP partner in a key geography with unique vertical expertise in Biotechnology and Life Sciences.”