What Clients Are Saying About ICE

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After every incident ticket, our clients are given the opportunity to rate our service. These ratings combine to make up a CSAT (Customer Satisfaction) Score, which is the standard key performance indicator in evaluating a company’s customer service and overall client satisfaction. A CSAT score of 80% is considered the gold standard. At ICE, we are proud to share we have a 97% CSAT Score with 5,000+ end-user reviews!

Testimonials

“ICE designed our infrastructure when we were only a 30-employee company. As our business has grown—we now employ over 500 people—ICE has been able to grow and manage our IT infrastructure with no trouble.”

 

— Vice President, Finance, 10X Genomics. Biotech company (1000+ employees) located in Pleasanton.

“As a growing biotech company, our company has been using ICE Consulting exclusively for the past four years and I am very happy with their solutions and support. ICE has helped us design and implement a robust IT infrastructure as our company grew from 20 employees to 200+ employees and are currently maintaining the existing systems. We trust ICE Consulting and they have always been very prompt in addressing our needs and requirements. Their staff of Windows, Linux, Network engineers, and DBAs are very helpful and knowledgeable with the products that they support. I would highly recommend ICE for providing quality services and to reduce the overall costs of supporting and maintaining your IT infrastructure.”

“When our company was moving to a new building, ICE took care of the new office server-room build-out and IT-related services. ICE did it all. They mapped server-room, power, HVAC, and cabling requirements. They selected, ordered, and installed data and voice lines. They configured and set up our entire IT hardware and software infrastructure—servers, firewall, switches, backup, storage, and everything else. They worked directly with all the vendors and updated us weekly. In fact, ICE even worked with the moving company to transfer over our existing IT hardware and helped us settle in. Thanks to ICE, the move went very smoothly. ICE is our managed IT service provider.”

 

— Vice President, Alector.

“We engaged with ICE when we were a 35–employee company. We grew rapidly and on an ad-hoc basis. Our IT provider was not very experienced or knowledgeable. After engaging ICE, they immediately performed the initial comprehensive IT audit and assessment, submitted a detailed report explaining the issues/challenges, and provided detailed solutions and recommendations. They were very patient with us and explained all the solutions in detail. Then they migrated us to a secure, reliable, and high-performance IT infrastructure with an emphasis on cloud services. Also, we had outgrown our current IT space, ICE worked with the General Contractor and helped us plan in moving to a new 120,000 sq. ft. office building, ICE took care of the new office server-room build-out and IT-related services. ICE did it all. They mapped server-room, power, HVAC, conference room setup, ISP, and cabling requirements. They selected, ordered, and installed data and voice lines. They configured and set up our entire IT hardware and software infrastructure—servers, firewall, switches, backup, storage, and everything else. They worked directly with all the vendors and updated us weekly. In fact, ICE even worked with the moving company to transfer over our existing IT hardware and helped us settle in. Thanks to ICE, the move went very smoothly. ICE is our managed IT service provider.”

 

— Vice President IT, Mid-size Biotech company (250+ employees) located in South San Francisco.

“We were a startup company with 10 employees, ICE designed our IT infrastructure and our new office space, helped us move to the new office, and deployed the entire cloud technology stack, ordered all hardware, software, cloud subscription. ICE has been managing our complete IT infrastructure including Big data andLab network since 2019.  We are now an approximately 75-employee company. We are extremely happy and would highly recommend ICE Consulting.”

 

— CEO, Small Biotech company (75+ employees) located in Menlo Park.

“ICE designed one of our data centers, configured and installed 800+ Linux systems and 50+ network switches running over 3 Petabyte of data. ICE managed and monitored our data center for 3 years till we decommission the data center.”

 

— Senior Director IT, AT&T Big Data. Large Telecom company, located in Redwood City.

“We are a large media and internet company with offices in over 50 countries, and have outsourced onsite user support services to ICE Consulting at a few of our sites since 2018 and are very happy with the quality of services.”

 

— Manager IT Infrastructure Services. Large Media, and Internet Company (1000+ employees) located in Oakland.

“ICE Consulting is an experienced MSSP that offers a full range of security services to their customers. They have a highly skilled staff that understands the value of providing the best solutions to keep their customers protected 24×7. We see ICE Consulting as a strategic MSSP partner in a key geography with unique vertical expertise in Biotechnology and Life Sciences.”

 

— Director, Securonix.

International Organization for Standardization (ISO)
ISO compliance is achieved when an organization meets the requirements outlined in a specific standard developed by the International Organization for Standardization (ISO). ISO has developed thousands of standards that cover all areas of business. These ISO frameworks are used by organizations to embed internationally standardized business practices.
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Health Insurance Portability and Accountability Act (HIPAA)
Compliance with the U.S. Health Insurance Portability and Accountability Act (HIPAA) requires companies that deal with protected health information (PHI) to have physical, network, and process security measures in place and follow them. HIPPA laws are a series of federal regulatory standards that outline the lawful use and disclosure of protected health information in the United States.
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Health Information Trust Alliance (HITRUST)​
The Health Information Trust Alliance (HITRUST) is a non-profit company that delivers data protection standards and certification programs to help organizations safeguard sensitive information, manage information risk, and reach their compliance goals. HITRUST stands out from other compliance frameworks because it harmonizes dozens of authoritative sources such as HIPAA, SOC 2, NIST, and ISO 27001. It is also the only standards development organization with a framework, assessment platform, and independent assurance program, which has helped drive widespread adoption.
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Clinical Laboratory Improvement Amendments (CLIA)
Clinical Laboratory Improvement Amendments (CLIA) of 1988 contains the Code of US Federal Regulations that govern any entity that returns patient test results for the purposes of caring for that patient. CLIA ensures that there is a standard of quality associated with test results across laboratory testing performed on specimens from humans such as blood, body fluid, and tissue, for the purposes of diagnosis, prevention, or treatment of disease or assessment of human health. This ensures the accuracy, reliability, and timeliness of laboratory test results regardless of where the test was performed.
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National Institute of Standards and Technology (NIST)​
NIST was created to improve U.S. innovation and competitiveness across industries “by advancing measurement science, standards, and technology in ways that enhance economic security and improve our quality of life.”
Today, NIST remains one of the nation’s oldest physical science laboratories with a focus on three core competencies:
1. Measurement science
2. Rigorous traceability
3. Development and use of standards
NIST’s technical contributions to the development of information security standards have saved private industries more than $1 billion and drive consumer and business confidence.
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General Data Protection Regulation (GDPR)
The goal of GDPR is to provide more stringent data privacy and security measures and more user-friendly disclosures and reporting on data protection practices. The regulations aim to allow individuals to control the use and storage of their own data, including any personally identifiable information.
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Sarbanes-Oxley Act (SOX)​
The Sarbanes-Oxley (SOX) Act of 2002 was passed by the United States Congress into law to cut down on corporations that took part in fraudulent financial reporting. The act was passed on July 30 and its main intention is to protect investors. It’s regularly referred to as the SOX Act of 2002, and it includes strict reforms to previous securities regulations. By mandating these reforms, lawbreakers were now subject to stricter and tougher penalties.
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Service Organization Control 2 (SOC 2)​
SOC 2 is coveted and hard to obtain information-security certification, and it demonstrates that an independent accounting and auditing firm has examined an organization’s non-financial reporting control objectives and activities. The auditing firm tests our controls over time to ensure that they are operating securely and effectively. Developed by the American Institute of CPAs (AICPA), SOC stands for Service and Organization Control. It defines criteria for managing customer data based on five “trust services principles” — security, availability, processing integrity, confidentiality, and privacy.
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