End-to-end Managed IT Services

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IT Support so you can focus on growing your business

Our Managed Services take the headache out of managing IT and give you the peace of mind you need to focus on your core business. With our proactive management and monitoring, we’ll ensure that your network, systems, and endpoints are secured and stay up and running, and we’ll make fire drills a thing of the past. We’ll increase your IT security, simplify IT management, and create a sustainable environment at a cost often less that you are already spending for IT services.

Proactive IT Services

We perform PROACTIVE IT services. We have developed a proprietary IT checklist for proactive IT maintenance for:

Systems Infrastructure

Network Infrastructure

Security

End-Point systems

Transparent IT Services

We provide weekly and monthly reports on:

Network Infrastructure

Ticket analysis and trending

KPI (Key Performance Indicators)

Client Satisfaction Report

Executive Summary

Specialized team of engineers

We have a team of specialized engineers assigned to every client—and all our departments are managed by seasoned professionals and technical leads with 20+ years of experience. Unlike our competitors, we train ICE engineers to be specialists in a particular field. Instead of having an IT generalist who may NOT have the detailed expertise your business requires, we ensure our team knows your business, industry, and requirements.

Technical Team Assigned To Client

Make Us Part of Your IT Department

As a managed IT service provider, we will work as your “IT Department” but at the fraction of the cost of having your own internal IT department. We’ll increase your IT security, simplify IT management, and create a sustainable environment at a cost often less that you are already spending for IT services.

Our services include:

IT STRATEGIC SERVICES
  1. Provide IT Director services
  2. Design IT Infrastructure On-Premise and Cloud
  3. Implement Process & Procedures based on IT best practices
  4. Meet compliance requirements
  5. Handle office build-out, migration & expansions
IT SUPPORT SERVICES
  1. Onsite technical services
  2. Helpdesk-live tech support 24x7x365 including holidays
  3. Proactive weekly Preventive Maintenance:
      • Network Security -Network Infrastructure
      • Systems Infrastructure
      • Endpoints (Desktops, Laptops & Mobile devices, Lab devices, Lab computers)
  4. NOC (Network Operation Center) 24x7x365 5. Provide IT training to users
IT TECHNICAL SERVICES
  1. Firewall, Switching & Routing
  2. Linux, Windows & Mac servers & systems
  3. Cybersecurity
  4. Design & implement Zero Trust Network
  5. Virtualization & Storage
  6. Backup & Disaster Recovery
  7. Wireless solutions
  8. Single sign on (SSO) & Multifactor Authentication
  9. Mobile Device Management (MDM)
  10. Cloud services management
  11. Onboarding & offboarding employees & contractors
  12. Printing & phone services
IT ADMINISTRATIVE SERVICES
  1. Regular IT meeting
  2. Project Management
  3. Ticket Management
  4. Client Satisfaction Reporting
  5. Weekly & Monthly IT Reporting
  6. Key Performance Indicators (KPI) Reporting
  7. Hardware & Software procurement
  8. Asset Management
  9. Vendor management
  10. Cabling services
  11. IT Room, Cooling, HVAC
  12. IT Documentation

Testimonial

“As a growing biotech company, our company has been using ICE Consulting exclusively for the past 4 years and I am very happy with their solutions and support. ICE has helped us design and implement a robust IT infrastructure as our company grew from 20 employees to 200+ employees and are currently maintaining the existing systems. We trust ICE Consulting and they have always been very prompt in addressing our needs and requirements. Their staff of Windows, Linux, Network engineers, and DBAs are very helpful and knowledgeable with the products that they support. I would highly recommend ICE for providing quality services and to reduce the overall costs of supporting and maintaining the IT infrastructure.”

 

– Senior Director, Information Technology, Stemcentrex (now AbbVie):
Client Testimonials

Innovative Biotech Company Hires ICE to
Scale and Secure IT Infrastructure

Read Case Study

A Track Record of Success and Industry Recognition

Top 10 Most Disruptive
Cloud Solutions Providers
CEOVIEWS MAGAZINE

Top 10 Managed Security
Service Provider
INSIGHTS MAGAZINE

Top 25 Life Sciences
Technology Vendors
CIO APPLICATIONS MAGAZINE

SOC 2 Certified

Less than 5% of MSPs have the prestigious SOC 2 Certification that helps ensure the security, confidentiality, and privacy of your company’s data.

Why it Matters$

24x7x365

Live monitoring, response, and support services—when and wherever you need it most.

Read More$

97% Client Satisfaction Score

Based on more than 5,000 client reviews.

Client Testimonials$

25 Years in Business

We have been providing Managed It services since 1997.

About ICE$

Click Here to schedule a FREE CONSULTATION
to discuss your IT needs today!

International Organization for Standardization (ISO)
ISO compliance is achieved when an organization meets the requirements outlined in a specific standard developed by the International Organization for Standardization (ISO). ISO has developed thousands of standards that cover all areas of business. These ISO frameworks are used by organizations to embed internationally standardized business practices.
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Health Insurance Portability and Accountability Act (HIPAA)
Compliance with the U.S. Health Insurance Portability and Accountability Act (HIPAA) requires companies that deal with protected health information (PHI) to have physical, network, and process security measures in place and follow them. HIPPA laws are a series of federal regulatory standards that outline the lawful use and disclosure of protected health information in the United States.
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Health Information Trust Alliance (HITRUST)​
The Health Information Trust Alliance (HITRUST) is a non-profit company that delivers data protection standards and certification programs to help organizations safeguard sensitive information, manage information risk, and reach their compliance goals. HITRUST stands out from other compliance frameworks because it harmonizes dozens of authoritative sources such as HIPAA, SOC 2, NIST, and ISO 27001. It is also the only standards development organization with a framework, assessment platform, and independent assurance program, which has helped drive widespread adoption.
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Clinical Laboratory Improvement Amendments (CLIA)
Clinical Laboratory Improvement Amendments (CLIA) of 1988 contains the Code of US Federal Regulations that govern any entity that returns patient test results for the purposes of caring for that patient. CLIA ensures that there is a standard of quality associated with test results across laboratory testing performed on specimens from humans such as blood, body fluid, and tissue, for the purposes of diagnosis, prevention, or treatment of disease or assessment of human health. This ensures the accuracy, reliability, and timeliness of laboratory test results regardless of where the test was performed.
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National Institute of Standards and Technology (NIST)​
NIST was created to improve U.S. innovation and competitiveness across industries “by advancing measurement science, standards, and technology in ways that enhance economic security and improve our quality of life.”
Today, NIST remains one of the nation’s oldest physical science laboratories with a focus on three core competencies:
1. Measurement science
2. Rigorous traceability
3. Development and use of standards
NIST’s technical contributions to the development of information security standards have saved private industries more than $1 billion and drive consumer and business confidence.
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General Data Protection Regulation (GDPR)
The goal of GDPR is to provide more stringent data privacy and security measures and more user-friendly disclosures and reporting on data protection practices. The regulations aim to allow individuals to control the use and storage of their own data, including any personally identifiable information.
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Sarbanes-Oxley Act (SOX)​
The Sarbanes-Oxley (SOX) Act of 2002 was passed by the United States Congress into law to cut down on corporations that took part in fraudulent financial reporting. The act was passed on July 30 and its main intention is to protect investors. It’s regularly referred to as the SOX Act of 2002, and it includes strict reforms to previous securities regulations. By mandating these reforms, lawbreakers were now subject to stricter and tougher penalties.
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Service Organization Control 2 (SOC 2)​
SOC 2 is coveted and hard to obtain information-security certification, and it demonstrates that an independent accounting and auditing firm has examined an organization’s non-financial reporting control objectives and activities. The auditing firm tests our controls over time to ensure that they are operating securely and effectively. Developed by the American Institute of CPAs (AICPA), SOC stands for Service and Organization Control. It defines criteria for managing customer data based on five “trust services principles” — security, availability, processing integrity, confidentiality, and privacy.
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