Top Five Reasons to Partner with ICE as Your IT Department

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We offer a compelling range of services and a level of expertise that few other IT services companies can match. And today, we are more than a managed service provider (MSP), we are also a managed security services provider (MSSP)—providing 24x7x365 security monitoring and response services.

Proactive approach

We have developed a proprietary proactive maintenance (PM) process and checklist that we provide to all our clients on a weekly basis. This comprehensive checklist ensures that you stay up and running and protected—without having to worry about unexpected outages or failures. Also, it helps on planning and developing IT strategies for your business. Tickets are automatically created for issues identified during proactive maintenance services.

Unparalleled customer service

It’s front and center at ICE Consulting. We have a 97% customer satisfaction score (CSAT) with 5,000+ reviews, and we think that is a strong testimonial to the value of our services.

24x7x365 live tech support services

We provide live technical support by ICE engineers for your IT infrastructure and cybersecurity monitoring, response, and support services. When you call or email our tech support any time of the day, night, or on a holiday, you will speak with a live ICE tech support person.

SOC 2 certified

With more than 24 years of experience, we have gone through a rigorous audit process to ensure information security and have complied with the five trust principles of security, availability, processing integrity, confidentiality, and privacy. Our SOC 2 certification is a coveted and hard-to-obtain information security certification, and we deploy the same best practices for our client’s infrastructure. We are audited by an external company every year to ensure we comply with the SOC 2 process and procedures.

Specialized IT engineers—not generalists

At ICE we have developed a team of highly trained IT engineers. Unlike our competitors who often assign IT generalists, our specialists bring the expertise and insight you require. Like medical specialists such as oncologists and cardiologists, our specialists have deep expertise in select tech area and know all the trends and latest technologies to help you achieve the best results for your business. They include:

  • Network Engineers
  • Security Engineers
  • Systems Engineers
  • Linux and Cloud Engineers (AWS, Azure & Google)
  • User Support Technicians
  • Database Administrators
  • Helpdesk Experts
  • NOC (Network Operation Center) Specialists for IT Infrastructure monitoring, response, and support services
  • SOC (Security Operation Center) Specialists for cybersecurity monitoring, response, and support services

A Track Record of Success and Industry Recognition

Top 10 Most Disruptive
Cloud Solutions Providers
CEOVIEWS MAGAZINE

Top 10 Managed Security
Service Provider
INSIGHTS MAGAZINE

Top 25 Life Sciences
Technology Vendors
CIO APPLICATIONS MAGAZINE

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International Organization for Standardization (ISO)
ISO compliance is achieved when an organization meets the requirements outlined in a specific standard developed by the International Organization for Standardization (ISO). ISO has developed thousands of standards that cover all areas of business. These ISO frameworks are used by organizations to embed internationally standardized business practices.
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Health Insurance Portability and Accountability Act (HIPAA)
Compliance with the U.S. Health Insurance Portability and Accountability Act (HIPAA) requires companies that deal with protected health information (PHI) to have physical, network, and process security measures in place and follow them. HIPPA laws are a series of federal regulatory standards that outline the lawful use and disclosure of protected health information in the United States.
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Health Information Trust Alliance (HITRUST)​
The Health Information Trust Alliance (HITRUST) is a non-profit company that delivers data protection standards and certification programs to help organizations safeguard sensitive information, manage information risk, and reach their compliance goals. HITRUST stands out from other compliance frameworks because it harmonizes dozens of authoritative sources such as HIPAA, SOC 2, NIST, and ISO 27001. It is also the only standards development organization with a framework, assessment platform, and independent assurance program, which has helped drive widespread adoption.
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Clinical Laboratory Improvement Amendments (CLIA)
Clinical Laboratory Improvement Amendments (CLIA) of 1988 contains the Code of US Federal Regulations that govern any entity that returns patient test results for the purposes of caring for that patient. CLIA ensures that there is a standard of quality associated with test results across laboratory testing performed on specimens from humans such as blood, body fluid, and tissue, for the purposes of diagnosis, prevention, or treatment of disease or assessment of human health. This ensures the accuracy, reliability, and timeliness of laboratory test results regardless of where the test was performed.
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National Institute of Standards and Technology (NIST)​
NIST was created to improve U.S. innovation and competitiveness across industries “by advancing measurement science, standards, and technology in ways that enhance economic security and improve our quality of life.”
Today, NIST remains one of the nation’s oldest physical science laboratories with a focus on three core competencies:
1. Measurement science
2. Rigorous traceability
3. Development and use of standards
NIST’s technical contributions to the development of information security standards have saved private industries more than $1 billion and drive consumer and business confidence.
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General Data Protection Regulation (GDPR)
The goal of GDPR is to provide more stringent data privacy and security measures and more user-friendly disclosures and reporting on data protection practices. The regulations aim to allow individuals to control the use and storage of their own data, including any personally identifiable information.
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Sarbanes-Oxley Act (SOX)​
The Sarbanes-Oxley (SOX) Act of 2002 was passed by the United States Congress into law to cut down on corporations that took part in fraudulent financial reporting. The act was passed on July 30 and its main intention is to protect investors. It’s regularly referred to as the SOX Act of 2002, and it includes strict reforms to previous securities regulations. By mandating these reforms, lawbreakers were now subject to stricter and tougher penalties.
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Service Organization Control 2 (SOC 2)​
SOC 2 is coveted and hard to obtain information-security certification, and it demonstrates that an independent accounting and auditing firm has examined an organization’s non-financial reporting control objectives and activities. The auditing firm tests our controls over time to ensure that they are operating securely and effectively. Developed by the American Institute of CPAs (AICPA), SOC stands for Service and Organization Control. It defines criteria for managing customer data based on five “trust services principles” — security, availability, processing integrity, confidentiality, and privacy.
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