We offer a compelling range of services and a level of expertise that few other IT services companies can match. And today, we are more than a managed service provider (MSP), we are also a managed security services provider (MSSP)—providing 24x7x365 security monitoring and response services.
We have developed a proprietary proactive maintenance (PM) process and checklist that we provide to all our clients on a weekly basis. This comprehensive checklist ensures that you stay up and running and protected—without having to worry about unexpected outages or failures. Also, it helps on planning and developing IT strategies for your business. Tickets are automatically created for issues identified during proactive maintenance services.
Unparalleled customer service
It’s front and center at ICE Consulting. We have a 97% customer satisfaction score (CSAT) with 5,000+ reviews, and we think that is a strong testimonial to the value of our services.
24x7x365 live tech support services
We provide live technical support by ICE engineers for your IT infrastructure and cybersecurity monitoring, response, and support services. When you call or email our tech support any time of the day, night, or on a holiday, you will speak with a live ICE tech support person.
SOC 2 certified
With more than 24 years of experience, we have gone through a rigorous audit process to ensure information security and have complied with the five trust principles of security, availability, processing integrity, confidentiality, and privacy. Our SOC 2 certification is a coveted and hard-to-obtain information security certification, and we deploy the same best practices for our client’s infrastructure. We are audited by an external company every year to ensure we comply with the SOC 2 process and procedures.
Specialized IT engineers—not generalists
At ICE we have developed a team of highly trained IT engineers. Unlike our competitors who often assign IT generalists, our specialists bring the expertise and insight you require. Like medical specialists such as oncologists and cardiologists, our specialists have deep expertise in select tech area and know all the trends and latest technologies to help you achieve the best results for your business. They include:
- Network Engineers
- Security Engineers
- Systems Engineers
- Linux and Cloud Engineers (AWS, Azure & Google)
- User Support Technicians
- Database Administrators
- Helpdesk Experts
- NOC (Network Operation Center) Specialists for IT Infrastructure monitoring, response, and support services
- SOC (Security Operation Center) Specialists for cybersecurity monitoring, response, and support services